Innovation Challenges

Challenge Owner(s)
Apical Group, Bank Central Asia (BCA), Muang Thai Life Assurance, Nongsa Digital Park, Siam Cement Group, Sime Darby Property, Sunway Group, Thien Minh Group (TMG)
Organiser(s) Enterprise Singapore (ESG)
Industry Type(s)
Agri-tech, Circular Economy & Sustainability, Digital/ICT, Financial Services, Real Estate
Opportunities and Support Shortlisted solvers will get to work on pilots to co-develop and testbed their solutions with regional corporates
Application Start Date 9 November 2021
Application End Date 10 January 2022
Website Click here to learn more

About Challenge

First launched in 2020, SEA OIC builds on Singapore’s strong connections with the innovation ecosystems in the region to facilitate more innovation partnerships and enable deeper cross-border collaboration between Southeast Asia corporates and innovative startups and small and medium enterprises (SMEs). Into its second run, SEA OIC this year features leading corporates from Indonesia, Malaysia, Thailand and Vietnam. Startups and SMEs will get the opportunity to propose solutions for wide-ranging challenge statements in areas including sustainability, health and wellness, real estate, hospitality and finance.

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Challenge Owner(s)Apical Group
Industry Types(s)
Agri-tech, Circular Economy & Sustainability, Digital/ICT, Financial Services

Apical Group

How might a palm oil ecosystem platform provide visibility of programmes that benefit smallholder farmers, so that they can be well-supported by downstream stakeholders and encourage collaborations between them?

Background

The palm oil ecosystem has many stakeholders: from smallholder farmers and plantations, to the mill owners and processors, to the off-takers (buyers of the refined product; for example, global consumer goods companies).

Smallholder farmers have a need for training in agronomy best practices and the processes to obtain sustainability certifications. There exists on-the-ground programmes designed to improve yields and sustainability of the smallholder farmers’ practices, and in turn their livelihoods.  These are typically sponsored or executed by a range of stakeholders in this ecosystem, including Non-Government Organisations (NGO) and the off-takers. One such example is the SMILE (Smallholder Inclusion for better Livelihood & Empowerment) programme that Apical, one of Indonesia’s largest processors and exporters of palm oil and its derivatives, is part of.

Generally, it is challenging for the off-takers to directly invest in these programmes in the field, and to have visibility of their support for the farmers.  As a result, it is difficult for them as well as financial institutions to track progress and measure the impact of these programmes being invested in.

What We Are Looking For

Apical is looking for a platform solution that integrates with a “social impact credit” system, which:

  • Allows producers and palm oil mills to register their smallholder programmes and relevant details.
  • Showcase registered programmes, each with a programme description, a description of its impact (and associated social impact credit), current status, KPIs, etc. for interested parties, such as off-takers and financial institutions.
  • Allows interested parties to select programmes that they would like to join or partner with, or invest in.
  • Displays a progress dashboard for participating parties on programme’s progress on KPIs, which in turn can be used for communications and measuring (and claiming) impact.
An NGO or accreditation organisation already experienced in the palm oil ecosystem will establish the credit system (for example, ascertain the value of each credit and how the credits are issued).

The solution provider may propose a method to record data associated with the programmes, including corporate contributions and sustainability-related outcomes; validate and/or trace all activities on the platform. This could be blockchain-enabled.

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Challenge Owner(s)Bank Central Asia (BCA)
Industry Types(s)
Digital/ICT, Financial Services

Bank Central Asia (BCA)

How might we accurately identify emotions of self-service customers, so as to better respond to and engage with each customer?

Background

The COVID-19 pandemic has accelerated the adoption of digital banking; it is estimated 78 percent of Indonesians now use digital banking actively. Bank Central Asia (BCA) digital transactions also grew consistently and significantly 51% in 2021 compared to the prior year. Their customers can transact on the online platform, BCA Mobile, KlikBCA and myBCA, as well as on ATM and other self-service machines at the digital branches.

Whilst the shift to digital banking helps BCA serve their customers more efficiently, it removes physical interactions between bank staff and customers. Good customer service is founded on empathy; BCA relies on a human approach to understand the customer's emotional state in order to adapt quickly to provide a more personable service. The lack of physical interactions with self-service customers makes it more challenging for BCA to keep providing good service.

What We Are Looking For
 
BCA is looking for an AI solution that:

  • Observes a range of emotions in real time, which may include accurate predictions based on the customer's behavioural responses, such as speech pattern, facial expressions, etc.;
  • Detects the mood, such as angry, happy, in distress, etc.; and
  • Ascertains the possibility of fraud through lie detection in some situations.
With such a solution, the bank can be more responsive to customer needs and deliver quality service, even if the customer is not in the physical presence of BCA staff. BCA believes this can also improve customer satisfaction.

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Challenge Owner(s)Bank Central Asia (BCA)
Industry Types(s)
Digital/ICT, Financial Services

Bank Central Asia (BCA)

How might we monitor and track assets accurately, seamlessly, and in real time?

Background

Bank Central Asia's (BCA) is responsible for millions of customer assets across their entire system and in a large number of locations. These assets are mostly high-value or high-importance items that are placed in the bank for safekeeping. They range from precious items, such as money, computers, laptops, hardisk, etc.

Currently the assets to be tracked are tagged and scanned. Thus, this system is dependent on manual inputs and prone to human errors, such as keying in the wrong information during tagging or not updating the system when an item is moved. Another tracking solution currently being implemented, uses universally unique identifier (UUID) IoT beacons. As these beacons are powered by batteries, there could be a lapse in the tracking if the battery runs out.

What We Are Looking For

BCA is looking for an asset tracking solution that improves on the current beacon system, and:
  • Ideally requires little, if any, inputs from the staff handling the assets
  • Gives the exact location of any asset being tracked
  • Requires minimal maintenance by BCA
  • Can operate in an environment that may not have Internet access (or have continual access).
The solution should improve operational efficiency, as staff spend less time and effort to track down the items. Moreover, as BCA is entrusted with the safekeeping of these valuable items and documents, knowing exactly where each asset is means delivering on that trust.

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Challenge Owner(s)Muang Thai Life Assurance
Industry Types(s)
Digital/ICT, Financial Services, Healthcare & Biomedical

Muang Thai Life Assurance

How might we continually track important health indicators, such as blood pressure, blood sugar level, lipids, and BMI, for customers, so that they can better manage their health and access insurance at a right time and a right price?

Background

Health data is key to Muang Thai designing the whole customer journey from underwriting, pricing to a health management programme that helps their customers and prospects to better manage their health conditions.

At present, the insurance company receives such information from medical examinations which are done when a customer wishes to purchases a policy, or from health check-ups. The health data captured is at specific and irregular points of time and therefore, may not be helping in identifying patterns. Muang Thai has a health app that tracks exercise activity via a wearable, which again does not give enough insights into trends into the person's conditions.

What We Are Looking For

Muang Thai is looking for a solution that:
  • Is accessible to a range of users, and may leverage existing technologies the customers already have. Cost is a consideration.
  • Is not invasive or disrupt their daily lives
  • Collects data daily -- or more frequently, depending on the health indicator and the time of the day
  • Captures data that is comparable to the accuracy of existing methods of measurement
Ideally, the solution:
  • Has consent management from the user as part of data protection
  • Has established its accuracy or capabilities through clinical trials and/or commercial pilots
  • Has the capability to analyse the health trends of the user (Good to have) 
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Challenge Owner(s)Muang Thai Life Assurance
Industry Types(s)
Digital/ICT, Financial Services

Muang Thai Life Assurance

How might we ingest data in real time from a variety of data sources, so that Muang Thai can better predict their needs and make product recommendations?

Background

Muang Thai processes large amounts of data from millions of customers.  The data sources are: Fundamental Data, such as client policy details, insurance coverage, and policy dates; and Real-Time Data,  such as transaction data, profile details, and customer service interactions.

How might we ingest data in real time from a variety of data sources, such as AS400 (DB2), MS SQL Server, Oracle, and Informix, so that Muang Thai can better predict their needs and make product recommendations?

What We Are Looking For

Muang Thai is looking for a solution that:
  • Can be implemented without interfering with the performance of the core system
  • Has robust security features to handle sensitive information, such as client data
  • Becomes the Single Source of Truth, to help resolve conflicts
  • Integrates with Muang Thai's chatbot system to provide real-time responses
  • Can transfer 10 million records within 30 minutes
  • Has real time analytics capabilities while processing the data 
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Challenge Owner(s)Nongsa Digital Park
Industry Types(s)
Digital/ICT, Real Estate

Nongsa Digital Park 

How might a community app foster a Nongsa Digital Park (NDP) community, so as to enable workers at NDP to conveniently access facilities and services, and easily connect to their peers?

Background

Nongsa Digital Park (NDP) is an integrated digital park in Nongsa, Batam. It covers an area of 166 hectares and consists of coworking spaces, tech development studios and other office spaces, training facilities, residential buildings, etc.

NDP is creating a collaborative workplace for a community of skilled digital talents. However, these workers (employed by around 100 companies in the Park) are currently not digitally connected to services and infrastructure, as well as with each other.

What We Are Looking For

NDP is looking for a comprehensive concierge app -- and if and where appropriate, supporting hardware like sensors, check-in devices, etc. -- that:

  • Validates the identity of the user
  • Supports employee and visitor management, such that the app replaces facility access card to control entry and exit of specific buildings like the coworking space (as an alternative, an access card could be issued and synced with the app)
  • Enables booking of facilities and services, such as the local ojeks (motorcycle taxis), food, etc.
  • Supports facility management
  • Analyses the data to produce insights, for example, real-time footfall to better control the density of people in any particular building
  • Shows the user's digital health certificates, like vaccination status
  • Demonstrates compliance to high standards of privacy and data protection 

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Challenge Owner(s)Siam Cement Group
Industry Types(s)
Digital/ICT, Energy & Chemicals

Siam Cement Group

How might we diagnose, monitor and maintain battery health and performance, and repurpose Electric Vehicle batteries into Stationary Energy Storage System solutions?

Background

The number of Electric Vehicles (EVs) is expected to increase rapidly in Thailand to an estimated two million vehicles by 2030. In conjunction, the emergence of a second-life battery industry will have a major impact on the energy storage system value chain, particularly in powering Stationary Energy Storage Systems (ESS). This presents new opportunities in reuse and recycling. Southeast Asia will develop its own playbook, with approaches, applications, and business models that could be different from the more mature markets in China, Europe, and North America.

SCG is a leading cement and building material company that aspires to be a significant player in this new sector. The company's commitment to sustainability and focus on Clean Tech -- and with it, a migration a large fleet of trucks, cars and industrial vehicles to EVs -- drives its interest to uncover and develop opportunities in ESS.

Fundamental to repurposing EV batteries is the ability to understand the state of the battery to be repurposed. Managing and monitoring the battery through its EV life provides the data to develop predictive and preventive maintenance through Machine Learning.      

What We Are Looking For

SCG is looking for a startup that:
  • Has expertise in Battery Management Systems (BMS)
  • Can measure the quality and health of the reusable batteries
  • Can provide the tools and analytics to assess the batteries
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Challenge Owner(s)Sime Darby Property
Industry Types(s)
Digital/ICT, Real Estate

Sime Darby Property

How might we mechanise construction through new materials or technologies which require less labour and are more suited for automation?

Background

Sime Darby Property builds up to 5,000 homes in Malaysia per year, working with a large number of contractors and builders. The Malaysian construction ecosystem is reliant on a high number of manual labour, as it is currently the most cost-effective option.

However, the disruption caused by the COVID-19 pandemic has led to new and significant challenges in construction. Construction sites face sporadic lock-outs of workers, limits on the number of workers on-site, and implementations of new health and safety procedures. These have resulted in delays, increased costs, and higher risks to construction quality.

What We Are Looking For

Sime Darby Property is looking for:
  • Tech solutions for home construction (ideally in a controlled environment) to reduce on-site labour
  • Solutions to mechanise or automate on-site task (e.g. drilling, grinding, painting, rebar tying, sanding, transport of materials, etc)
  • Solutions to automate on-site defects and quality monitoring to improve quality control during construction
  • New types of construction materials that have more desirable properties, such as 1) being lighter and/or stronger, or 2) enable mechanisation more easily or cheaply. (e.g. Ultra-High Performance Concrete, cross-laminated timber, biomimetic self-healing concrete, etc)
A solution that helps construction work become less labour-intensive and more resilient to construction site disruptions will enable Sime Darby Property to continue to build high-quality homes in a more effective manner.

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Challenge Owner(s)Sunway Group
Industry Types(s)
Agri-tech, Digital/ICT

Sunway Group

How might an online platform enable Sunway XFarms' agri-preneurs to access international markets and manage a cross-border supply chain?

Background

Sunway XFarms is an urban agricultural company which uses soil-less smart farming systems to grow produce in decentralised urban farms equipped with smart IoT and proprietary precision farming technologies. Its mission is to operate and scale sustainable farms that are close to consumers, thus reducing carbon footprint, wastage and nutrition lost through the complex food supply chain.

Sunway XFarms works with smallholder farmers, who find it challenging to directly engage distributors and arrange for export of their produce to international markets. These ""agri-preneurs"" have to stitch together multiple solutions to cover the length of the chain, which makes it inefficient and expensive.

What We Are Looking For

Sunway XFarms is looking for an end-to-end solution that:
  • Provides a marketplace for the farmers to sell their produce;
  • Enables international payments; and
  • Is equipped with trade statistics intelligence to enable the farmers to make better business decisions in response to international market demand and growth patterns. 
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Challenge Owner(s)Thien Minh Group (TMG)
Industry Types(s)
Digital/ICT, Hospitality

Thien Minh Group (TMG)

How might we predict the most popular travel and hospitality products amongst affluent Vietnamese travellers in a more timely, effective and efficient manner?

Background

Since its beginnings as a boutique adventure tour operator in 1994, Thiên Minh Group (TMG) has become a leader in hospitality, aviation and holiday experience, and now owns a collection of brands in these areas.

As a leading provider of end-to-end travel and hospitality services, TMG managers constantly make decisions on what to prioritise in their marketing efforts amongst over 100 products (hotel or resort rooms, airline seats, tours, or a combination).

At present, this decision-making is based on sales history and the managers’ experience in interpreting the data. TMG wants to gain more insights -- drawing from the latest socio-economic conditions and aided by automated analyses of sales data-- and have the capability to forecast or gauge market demand.

What We Are Looking For
 
TMG is looking for a business intelligence tool that can:
  • Produce actionable insights on a fortnightly or monthly basis
  • Monitor real-time demand and traction for travel products
  • Integrated with SQL server and have .NET framework compatibility
The pilot should demonstrate real-time results that the full solution would. Ultimately, the solution will enable dynamic pricing, prioritisation in marketing activities and budget allocation, and the creation of promotional packages with suppliers (hotels, resorts and/or airlines).

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Challenge Owner(s)Thien Minh Group (TMG)
Industry Types(s)
Digital/ICT, Hospitality

Thien Minh Group (TMG)

How might we improve the chatbot to better interact with and understand the customer, and offer a better experience?

Background

Thiên Minh Group (TMG) endeavours to ensure every step of their guests’ journey is simple and convenient, starting with their information-gathering and booking stages.

The present chatbot solution (“Olivia” on ivivu.com) can collect the information from the potential customer, offer relevant products, take the order and payment. It is challenging to maintain and add new features. The current lack of Natural Language Processing means TMG is not learning to understand the customer deeply and to respond appropriately.

What We Are Looking For

TMG is looking for a full-integrated chatbot solution that:
  • Fulfills all data gathering requirements: age, location, experience, web activity, product rating, product specification, etc.
  • Has good NLP capabilities specific to Vietnamese and English languages
  • Can understand Vietnamese context well
With a better chatbot that gives customers a better experience, TMG has a more friendly and effective 24/7 sales channel for their products.

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Info Session
Date: 8 December, Wednesday
Time: 3.30pm - 5.30pm (GMT+8)

Register Here